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Starhaven in the top 3% of hotels worldwide for customer satisfaction

April 27, 2017

HotelsCombined recognize Starhaven Retreat amongst the best hotels in Australia 
 
HotelsCombined, the Australian based hotel meta-search company, has started an extensive survey covering different types of accommodations within Australia. This survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence. 
 
The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria: 
 
•   At the time of judging, a winner is rated 9.0/10 or over with a minimum of 50 customer reviews certified by HotelsCombined. •   We couldn’t detect any major customer service problems, nor recurring or unresolved issues. 
 
Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance. 
 
Starhaven Retreat boasts a high satisfaction rating among guests and travel industry experts, receiving 217 reviews for an impressive rating of 9.9 out of 10. 
 
The property manager said: 
 
“We at Starhaven Retreat are grateful for all the guest reviews that have made this possible. We continually strive to offer the best customer experience possible, which is reflected in our guest reviews across all platforms. Thank you to each and everyone of our guests and HotelsCombined for recognizing Starhaven Retreat with this honour.” 
 
“We are thrilled to be working with the best hotels in Australia and Starhaven Retreat is certainly among them” said Chris Rivett, market manager of HotelsCombined Australia “What is different about the Recognition of Excellence is the way information is gathered and analyzed: it all depends on the guest and his or her experience with that particular accommodation.” 
 
“With HotelsCombined 30 million people are finding the best deal available on-line every month. With this award, we’d like to make it even easier for every traveller to identify the best hotel for customer service and therefore the best value for their money”. 
 
For more details, visit: https://www.hotelscombined.com.au/

 

 

 

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